Collision Information. We're Here to Help
A collision can be stressful, but Acura is here to support you. For expert assistance, consult the Acura Collision Guide below. Locate a Dealer near you or use our ProFirst Facility Locator to find the nearest certified collision repair facility that specializes in repairing Acura vehicles.
Step-by-Step Guide to Handling a Collision*
Step 1
Get Safe
If it is safe to do so, move your vehicle to the side of the road. Otherwise, stop and ensure emergency services are immediately notified if any individuals are injured.
Step 2
Inspect and Exchange
Inspect damage on both vehicles and exchange driver’s information.
Step 3
Record
Make a record of the accident. Include diagrams and witness statements if applicable.
Step 4
Call Acura
Call Acura roadside assistance
1-800-565-7587
Step 5
Ask for Genuine Acura Parts
Contact your insurance provider and let them know you only want Genuine Acura Parts used on your vehicle.
follow their local collision procedures and laws.
Benefits of ProFirst
ProFirst Certified Collision Repair Facilities specialize in high-quality Acura repairs.
Trusted Technicians
ProFirst certification means your technician is a trusted Acura expert.
Expert Knowledge
ProFirst technicians strive to restore your Acura's pre-collision appearance, safety, and performance.
Genuine Parts
ProFirst certified facilities use Genuine Acura Parts to guarantee the fit, finish and corrosion protection of your Acura.
Confidence
When you pick up your Acura, a Collision Claim Specialist will guide you through the repairs so you can be confident in the work done.
IN THE EVENT OF AN ACCIDENT, INSIST ON ACURA.
If you’re ever in an accident, insist that your insurance provider authorizes only Genuine Acura Parts. Why? Because Genuine Acura Parts are manufactured to the exact standard for fit, finish and corrosion protection. They’re the only parts that are covered by our warranty, and they are the only parts that are guaranteed to perform as only an Acura can.
FAQ
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Will my insurance provider automatically specify Genuine Acura Parts?
No. Imitation parts may be sufficient for insurance companies because they cost less, but they may compromise the fit, finish and corrosion protection of your Acura.
Aren’t imitation parts the same as Genuine Acura Parts?
No. Imitation parts often do not fit as well because they are not produced to Acura's high-quality standards for exact fit and precise operation, unlike Genuine Acura Parts.
Do I have the right to know what parts I’m getting?
Yes. It's your right to know what replacement parts are being used. Ask for proof that like, kind, and quality parts are equivalent to Genuine Acura Parts. Chances are, they aren't.
Is there a warranty on Genuine Acura Parts?
Yes. Genuine Acura Parts are covered by your vehicle's Replacement Warranty.
Know the facts about your insurance.
Under no circumstances are you legally obligated to go to the repair shop your insurance suggests. As a vehicle owner it is your right to choose the collision repair facility to repair your Acura. Many Acura dealers have their own body shops and can help you through the repair process.